Cancellation and refund policy

This is an English translation of the Romanian legal texts, provided for convenience. In case of any discrepancy, the Romanian version prevails.

This policy describes the conditions for cancelling the Subscription and personalised bottle orders placed through the Unikat app, operated by Unikat Global SRL, and the way refunds are made. The policy forms part of the Terms and conditions applicable to the Service and is to be read together with them and with the Delivery and collection policy.

1. Cancelling the Subscription

1.1. You can stop the automatic renewal of the Subscription at any time, from your profile in the Unikat app, without giving a reason.

1.2. Stopping automatic renewal does not interrupt access already paid for: access to the Dispensers remains active until the end of the Subscription period already paid. No refunds are issued for the days remaining in the current month at the time renewal is stopped, under the conditions described in section 2.

2. Refunding the Subscription

2.1. The monthly Subscription is a service provided at your express request (access to the Dispensers). Upon payment confirmation, you may expressly request that provision begin immediately, before the statutory 14-day withdrawal period expires.

2.2. If you withdraw within the 14-day period after having expressly requested that provision begin, and you have accessed the Service (you have scanned the Access code at a Dispenser), you owe the proportional value of the Service provided up to the moment of withdrawal, calculated per day from the price of the Subscription month, in accordance with art. 14 paragraph (3) of Government Emergency Ordinance no. 34/2014. The difference between the amount paid and the proportional value is refunded, in accordance with section 7.

2.3. If you have not accessed the Service at all within 14 days of activation (you have not scanned the Access code at any Dispenser), you are entitled to a full refund of the amount paid for that Subscription month, upon a simple request submitted in accordance with section 7.

2.4. Once the Service has been fully provided for the current Subscription month, that is, after the end of that month, the right of withdrawal is lost, in accordance with art. 16 letter a of Ordinance no. 34/2014. Upon payment confirmation, you expressly confirm that you have been informed of this.

2.5. Each automatic renewal opens a new Service month, subject to the same withdrawal rules at points 2.1-2.4. Stopping automatic renewal from your profile, in accordance with section 1, takes effect from the next Subscription due date.

2.6. If a Dispenser in your plan is unavailable for reasons attributable to Unikat Flow for a continuous period longer than 3 days, you may request either an extension of the Subscription by that period or a proportional refund of the corresponding amount, in accordance with the Delivery and collection policy.

3. Right of withdrawal (Government Emergency Ordinance no. 34/2014)

3.1. You have the right to withdraw from the Subscription contract, without giving any reason, within 14 days of its activation, in accordance with art. 9 of Government Emergency Ordinance no. 34/2014 on consumer rights, as subsequently amended and supplemented.

3.2. If, upon payment confirmation, you expressly requested that provision begin before this period expires and you started using the Service, the right of withdrawal applies within the limits described in section 2: for the month already accessed you owe the proportional value of the Service provided, calculated per day, and the remainder is refunded; if you have not accessed the Service at all, the refund is full; once the Subscription month has been completed, the right of withdrawal is lost.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Unikat Global SRL, Piața Hermann Oberth 36, Sighișoara, Mureș county, email: [email protected]
I hereby give notice of my withdrawal from the contract concerning: the Unikat Flow Subscription / the personalised bottle ordered on [date].
Consumer's name: [name]
Account email: [email]
Date: [date]

4. The personalised bottle: cancellation and refund

4.1. After the order is placed, the engraving text can be corrected within at most 15 minutes, directly from the app, at no extra cost.

4.2. After this 15-minute interval, the order enters production (engraving). The personalised bottle is a good made to your specifications; under art. 16 letter c of Ordinance no. 34/2014, the right of withdrawal does not apply, and the order can no longer be cancelled or refunded once engraving has begun.

4.3. If you cancel the order within the 15-minute interval provided at point 4.1, the amount paid for the bottle is refunded in full.

4.4. If the bottle arrives damaged or with a manufacturing defect, write to [email protected] within 14 days of collection, with a photo of the defect; we will replace it at our cost, under the legal guarantee of conformity. A manufacturing defect is not the same as dissatisfaction with correctly engraved text chosen by you within the interval at point 4.1.

5. Account suspension for fraud

5.1. If your Account is suspended for fraud, in accordance with the Terms and conditions (sharing the Access code, abnormal accesses), the amounts paid for the Subscription period in which the fraud was established are not refunded.

6. Situations that do not give a right to a refund

6.1. Apart from the cases expressly described in sections 2, 3 and 4, the following do not give a right to a refund: a change of mind after you have accessed the Service in the current month; not using the Subscription for reasons unrelated to Unikat Flow (for example, the Partner location's own opening hours or the interruption of your membership at that gym); a refund request for a personalised bottle already being engraved, in accordance with point 4.2; bottle orders cancelled after production has started.

6.2. Changing the billing details (for example, switching from an individual to a company) does not affect the right to a refund established under sections 2, 3 and 4 and does not, in itself, constitute a reason for cancelling the Subscription.

7. Refund method and deadline

7.1. The refund or withdrawal request is sent by email to [email protected], from the address associated with the Account, with the subject "Withdrawal" or "Refund", your name, the payment date and, where applicable, the bottle order number. You may use the form in section 3, but it is not mandatory.

7.2. We confirm receipt of the request within at most 2 working days and inform you about the outcome.

7.3. Approved refunds are made within at most 14 days of the request being approved, using the same payment method used for the purchase (return to the card used, through the processor EuPlătesc), with no additional fees for you.

7.4. For refunded amounts, a credit invoice is issued and sent electronically, through the RO e-Factura system.

8. Complaints and alternative dispute resolution

8.1. Complaints regarding the Subscription or bottle orders are sent to [email protected] and are resolved within at most 14 days of receipt.

8.2. If you are a consumer and are not satisfied with the answer, you may contact the Romanian National Authority for Consumer Protection (ANPC), through the alternative dispute resolution (ADR) mechanism available at reclamatiisal.anpc.ro, or the information at anpc.ro.

9. Contact

Unikat Global SRL · Tax ID RO51320921 · Trade Register J2025011790001
Piața Hermann Oberth 36, Sighișoara, Mureș county · [email protected] · 0751 173 930