Delivery and collection policy

This is an English translation of the Romanian legal texts, provided for convenience. In case of any discrepancy, the Romanian version prevails.

This policy describes how Unikat Global SRL ("Unikat Flow") provides access to the Service and delivers the personalised bottle ordered through the Unikat app. The policy forms part of the Terms and conditions applicable to the Service and is to be read together with them.

1. Nature of the service

1.1. Unikat Flow provides access, through a Subscription, to Dispensers of hydrogen-enriched water installed in the Partner locations listed in the app. Access to the Service does not involve the physical delivery of a good: the water is served at the Dispenser, into the Subscriber's own container.

1.2. The physical good the Subscriber may order separately is the personalised bottle, described in section 3.

2. Activating access

2.1. Access to the Dispensers is activated immediately after the Subscription payment is confirmed, in the Unikat app. From that moment, the Subscriber can scan the Access code at any Dispenser in the Partner locations listed in the plan.

2.2. There are no activation or delivery costs for access to the Service.

2.3. Scanning the Access code requires a mobile device with the App installed and an internet connection, both on the Subscriber's phone and, for validation, on the Dispenser. The Access code is refreshed periodically and its signature is verified locally, at the Dispenser, at each scan.

2.4. If the Subscriber has a valid Account for several chains of Partner locations, access is activated separately for each chain, depending on the Subscription held with that chain.

3. Collecting the personalised bottle from the gym

3.1. The personalised bottle is ordered from the app, with the engraving text chosen by the Subscriber, at the price shown, VAT included, before the order is confirmed.

3.2. Collection takes place exclusively from the Partner location chosen by the Subscriber when placing the order, based on the collection code shown in the app once the order is ready.

3.3. The order status is visible in the app, through the stages: sent, being engraved, ready, collected. The Subscriber receives a notification when the bottle is ready for collection from the chosen Partner location.

3.4. The collection code is validated at the reception of the Partner location, or by its designated representative, at the time of collection.

3.5. Bottle stock is checked when the order is placed. If a model or colour is temporarily unavailable, the app shows this information before the order is confirmed or, if the unavailability arises later, the Subscriber is notified with a revised estimated date for the order to be ready.

4. Home delivery (future option)

4.1. As at the date of this policy, home delivery is not an active service. The only available way of taking possession of the personalised bottle is collection from the chosen Partner location, in accordance with section 3.

4.2. Unikat Flow is preparing to introduce home delivery as an additional option. This section will be updated with the applicable deadlines and costs when the service becomes active; until then, no order is fulfilled by home delivery.

5. Delays and unavailability

5.1. If a Dispenser in the Subscriber's plan is unavailable for maintenance, sanitation or a fault, this is shown in the app, when Unikat Flow has the information.

5.2. If the unavailability of a Dispenser is attributable to Unikat Flow and continues for more than 3 days, the Subscriber may request either an extension of the Subscription by that period or a proportional refund, in accordance with the Cancellation and refund policy.

5.3. If collection of the personalised bottle is delayed beyond the deadline communicated in the app, the Subscriber may contact Unikat Flow at [email protected].

5.4. Situations of rejection or delay reported in good faith are examined individually, and Unikat Flow communicates to the Subscriber, through the app or by email, the proposed solution: either completion of the collection by the revised deadline, or one of the compensation measures described in the Cancellation and refund policy.

6. Contact

Unikat Global SRL · Tax ID RO51320921 · Trade Register J2025011790001
Piața Hermann Oberth 36, Sighișoara, Mureș county · [email protected] · 0751 173 930