Dispute resolution and ANPC

How we solve a problem

Write to [email protected], from the app (Profile, Help) or through the contact form. We reply within 2 working days and we commit to resolve the issue within 30 days of receipt (a commercial commitment, not a statutory term). For subscriptions, bottles and invoices, have your account email and the order or invoice number from the app ready.

Complaint to ANPC

If you are not satisfied with our answer, you may contact the National Authority for Consumer Protection: anpc.ro, Bulevardul Aviatorilor 72, sector 1, Bucharest, consumer line 021 9551. Online complaints are filed at anpc.ro.

Alternative dispute resolution (ADR)

You may request alternative dispute resolution through the ADR directorate of ANPC, a procedure free of charge for consumers, lasting at most 90 days: anpc.ro/sal and reclamatiisal.anpc.ro. We commit to take part in the procedure.

Courts

If the dispute is not settled amicably or through ADR, you may bring it before the competent Romanian courts.

EU ODR platform

The European Union online dispute resolution platform was discontinued on 20 July 2025; complaints are filed with ANPC.