Terms and conditions

This is an English translation of the Romanian legal texts, provided for convenience. In case of any discrepancy, the Romanian version prevails.

These Terms and conditions (the "Terms") govern the use of the website https://unikatflow.com and of the Unikat mobile app by persons who create an account, subscribe to the Service or order products through the app.

The Service is provided by Unikat Global SRL, with its registered office at Str. Miron Neagu nr. 25, Sighișoara, Mureș county, registered with the Trade Register under no. J2025011790001, tax ID RO51320921 ("Unikat Flow", "we" or "the Operator"). Contact: office@unikatflow.com, phone 0751 173 930, correspondence address Piața Hermann Oberth 36, Sighișoara, Mureș county.

1. Definitions

For the purposes of these Terms, the terms below have the following meaning:

Subscriber (also "Member"): the person who creates an account in the App and orders a Subscription for access to the Dispensers, as a consumer or, where applicable, in connection with their own professional activity.

Unikat Flow: Unikat Global SRL, the entity that operates the Website and the App and provides the Service, as identified in section 19.

Partner location: the gym, clinic, studio or other space where one or more Unikat Flow Dispensers are installed and which is listed as such in the App.

Dispenser (also "Unit"): the equipment installed in a Partner location through which hydrogen-enriched water, prepared at the moment of serving, is served.

App: the Unikat mobile app, available for Android and iOS, through which the Subscriber manages their Account, Subscription, payments, access code and orders.

Website: the presentation website available at https://unikatflow.com.

Account: the personal account created by the Subscriber in the App, based on an email address and, where applicable, a confirmed phone number.

Subscription: the monthly plan through which the Subscriber obtains the right to access the Dispensers in the Partner locations listed in the App, for the duration and under the conditions described in section 4.

Access code (QR code): the personal QR code generated in the App, used by the Subscriber to unlock the serving of water at the Dispenser.

Personalised bottle: the reusable bottle engraved to order, described in section 8.

Working days means any day except Saturday, Sunday and public holidays. Where the Terms refer to "days", these mean calendar days.

Chain of Partner locations: the grouping of several Partner locations belonging to the same commercial operator (for example, a gym chain), which manages its own Subscription plans, its own Partner locations and its own Subscribers through the dedicated section of the App.

2. Subject of the contract

2.1. Through the App, Unikat Flow provides the Subscriber with access to Dispensers installed in the Partner locations listed in the App, on the basis of a monthly Subscription.

2.2. Access to a Dispenser is obtained exclusively by scanning the Access code in the App. Unikat Flow does not provide water delivery to homes or to any other address.

2.3. Using the Service requires a mobile device connected to the internet, with the App installed, and a valid email account.

2.4. The Subscription contract is concluded upon payment confirmation, under the conditions of section 4.

2.5. Unikat Flow may add, remove or change App features (for example, the hydration tracker or the referral programme), without this affecting the access rights to the Dispensers acquired through an active Subscription.

3. The Subscriber's Account

3.1. Using the Service requires creating an Account in the App, by completing the registration form and accepting these Terms and the Privacy policy.

3.2. An Account may be created by persons aged at least 18. Minors may use the Service only through the Account of a parent or guardian, under their supervision.

3.3. The Subscriber must provide correct, complete and up-to-date data, including the data required for invoicing, and must update it without delay when it changes.

3.4. The Subscriber is responsible for keeping their login details confidential and for all actions performed from their Account, including accesses carried out with the Access code generated from the Account. We recommend enabling app lock by fingerprint, face or PIN and using a unique password.

3.5. The Subscriber shall inform Unikat Flow without delay of any unauthorised use of the Account or any other suspected security breach, at office@unikatflow.com.

3.6. Unikat Flow may suspend or close an Account used in breach of these Terms, with prior notice by email or through the App. Suspension may be immediate, without prior notice, in the event of obvious fraud, including sharing the Access code with persons who do not have their own Subscription, or using the same Access code from several devices beyond the normal behaviour of a single Subscriber. Suspension for fraud does not give the right to a refund of the amounts paid for the current Subscription period.

4. The Subscription, price and payment

4.1. The price of the monthly Subscription is shown in the App before payment is confirmed and includes value added tax (VAT) at the statutory rate in force.

4.2. The Subscription is valid exclusively in the Partner locations listed in the App at the time the Service is used. The list of Partner locations may change; Unikat Flow makes reasonable efforts to keep the listed Locations active but does not guarantee the permanent availability of any particular Location.

4.3. Payment is made online, through the payment processor EuPlătesc, with 3D Secure authentication. Unikat Flow does not store full card details; the payment processor sends Unikat Flow only a transaction identifier (token) and the payment confirmation.

4.4. The Subscription is activated upon payment confirmation by EuPlătesc and renews automatically, monthly, at the same amount initially paid, until the Subscriber stops automatic renewal.

4.5. The Subscriber may stop automatic renewal at any time, from their profile in the App. Stopping renewal takes effect at the end of the period already paid; access remains active until that date.

4.6. For each confirmed payment, Unikat Flow automatically issues an invoice, submitted through the national RO e-Factura system (ANAF), in accordance with applicable law. The invoice is issued on the basis of the billing data in the Account; for legal entities, the data is filled in automatically from the ANAF register, based on the tax ID entered by the Subscriber. The Subscriber is responsible for the accuracy of the billing data.

4.7. If payment is not successfully completed, the Subscription is not considered activated and Unikat Flow is under no obligation to grant access to the Dispensers.

5. Access to the Dispensers through the QR code

5.1. The Access code is personal and non-transferable. Assigning, sharing or using the Access code by a person other than the Account holder is prohibited.

5.2. The Access code is refreshed periodically in the App and is verified by the Dispenser at each scan. The history of accesses, accepted or rejected, is kept in the Subscriber's Account.

5.3. Using another Subscriber's Access code, or allowing another person to use one's own Access code, constitutes a breach of these Terms and may lead to suspension of the Account, in accordance with section 3.6.

6. Partner locations and availability of the Dispensers

6.1. Partner locations (gyms, clinics or other spaces) are not parties to the contract between the Subscriber and Unikat Flow. The contractual relationship regarding the Subscription is established exclusively between the Subscriber and Unikat Flow.

6.2. The Dispensers are accessible during the opening hours of the respective Partner location. Unikat Flow makes reasonable efforts to keep every Dispenser operational, but interruptions may occur for maintenance, sanitation or technical faults.

6.3. Unikat Flow informs users in the App, when it has this information, about unavailable Dispensers. Unikat Flow is not responsible for the temporary or permanent closure of a Partner location, nor for the access conditions imposed by it (opening hours, internal rules, the location's own membership).

6.4. If a Dispenser is unavailable for reasons attributable to Unikat Flow for a long continuous period, the Subscriber may request the compensation provided for in the Cancellation and refund policy.

7. Rules for using the Dispensers

7.1. The Dispensers are to be used only with the Subscriber's own clean container, in accordance with the instructions displayed on the Unit and in the App. One serving corresponds to a single portion allocated to the Subscription.

7.2. It is prohibited to insert foreign objects into the serving area, to fill containers for third parties other than oneself, to damage the Unit or to use it for purposes other than serving water intended for the Subscriber's own consumption.

7.3. The cost of intentional damage to a Dispenser is borne by the responsible person, identified on the basis of the access history.

7.4. Conformity documents regarding the equipment and the quality of the water served are made available on request, at office@unikatflow.com.

8. The personalised bottle

8.1. The personalised bottle is ordered from the App, for a fee, at the price shown before the order is confirmed, VAT included. The Subscriber chooses the engraving text and, where applicable, the available colour options.

8.2. The engraving text may be corrected within at most 15 minutes of placing the order, directly from the App. After this interval, the order enters production and can no longer be changed.

8.3. The personalised bottle is a good made to the Subscriber's specifications (engraving with the chosen text). Under art. 16 letter c of Government Emergency Ordinance no. 34/2014, the right of withdrawal does not apply to personalised goods.

8.4. The bottle is collected from the Partner location chosen by the Subscriber when ordering, based on the collection code shown in the App once the order is ready. The order status (sent, being engraved, ready, collected) is visible in the App, and the Subscriber receives a notification when the bottle is ready for collection.

8.5. Home delivery is an option under preparation and is not, as at the date of these Terms, an active service. The only available delivery method is collection from the chosen Partner location, in accordance with point 8.4.

8.6. Manufacturing defects of the bottle are covered by the legal guarantee of conformity. The Subscriber writes to office@unikatflow.com, with a photo of the defect, within the period provided by law.

9. Right of withdrawal (Government Emergency Ordinance no. 34/2014)

9.1. You have the right to withdraw from the Subscription contract, without giving any reason, within 14 days of its activation, in accordance with art. 9 of Government Emergency Ordinance no. 34/2014 on consumer rights. Upon payment confirmation you may expressly request that the provision of the Service begin before this period expires; in that case the rules at points 9.2-9.4 apply.

9.2. If the Subscriber withdraws within the 14-day period after having expressly requested that provision begin, and the Service has been accessed, the Subscriber owes the proportional value of the Service provided up to the moment of withdrawal, calculated per day from the price of the Subscription month, in accordance with art. 14 paragraph (3) of Ordinance no. 34/2014; the difference between the amount paid and the proportional value is refunded.

9.3. If the Subscriber has not accessed the Service at all (has not scanned the Access code at any Dispenser) within 14 days of activation, the right of withdrawal remains full and the amount paid is refunded in its entirety, under the conditions described in the Cancellation and refund policy.

9.4. Once the Service has been fully provided for the current Subscription month, that is, after the end of that month, the right of withdrawal is lost, in accordance with art. 16 letter a of Ordinance no. 34/2014. Upon payment confirmation, the Subscriber expressly confirms having been informed of this.

9.5. Each automatic renewal opens a new Service month, subject to the same withdrawal rules at points 9.1-9.4. Stopping automatic renewal from the profile, in accordance with section 4.5, takes effect from the next Subscription due date.

9.6. For the personalised bottle, the rule in section 8.3 applies: the right of withdrawal does not apply to goods engraved to order.

9.7. The withdrawal request is sent to office@unikatflow.com, through an unequivocal statement, or using the model form available in the Cancellation and refund policy.

10. Cancelling the Subscription and refunds

10.1. The Subscriber may stop automatic renewal at any time, from their profile in the App, in accordance with section 4.5. Cancellation does not interrupt access already paid for the current period.

10.2. The detailed conditions for cancellation and refunds, for both the Subscription and the personalised bottle, are described in full in the Cancellation and refund policy, which forms an integral part of these Terms.

11. Invoicing

11.1. The invoice is issued automatically, for each confirmed payment, in RO e-Factura format, and is submitted to ANAF in accordance with applicable law.

11.2. The Subscriber can view and download invoices from the dedicated section of the App.

12. Communications and notifications

12.1. Unikat Flow sends the Subscriber, through push notifications in the App and, where applicable, by email, transactional communications: Subscription confirmation, reminders about automatic renewal, payment confirmation, the status of the personalised bottle order. These communications are necessary for providing the Service and cannot be fully disabled while the Account is active.

12.2. Unikat Flow may also send, through the App, communications about rewards or the Partner location's own campaigns. These communications are sent only if the Subscriber enables them and can be stopped at any time from the App or phone settings, without affecting access to the Service.

12.3. The Account may be used, with the same login details, in relation to several Partner locations belonging to different chains. Each chain of Partner locations sees only its own Subscribers, Subscriptions, payments and accesses; data is not shared between different chains.

13. Intellectual property

13.1. The content of the Website and of the App (texts, graphic elements, logo, structure, source code) belongs to Unikat Global SRL or is used with the consent of the rights holders.

13.2. The Unikat Flow trade mark and its visual elements are protected. Reproduction without prior written consent is prohibited, except for quotation with attribution.

14. Limitation of liability

14.1. The Service is provided in good faith, based on the information available to Unikat Flow. Unikat Flow's communication regarding the water served is limited to the description "hydrogen-enriched water, prepared at the moment of serving" and to the health claims authorised at European Union level, under Regulation (EC) No 1924/2006. Unikat Flow does not make and does not support medical or therapeutic claims about the effects of the water served.

14.2. To the extent permitted by law, Unikat Flow is not liable for: indirect losses suffered by the Subscriber; the temporary unavailability of the App or of a Dispenser, for technical reasons or reasons related to the Partner location; the consequences of using the Service in breach of these Terms, including by sharing the Access code.

14.3. Unikat Flow's liability for a Subscription is limited, in any case, to the value of the amounts paid by the Subscriber for the Subscription period to which the claim relates. This limitation does not apply to damage caused intentionally by Unikat Flow and does not restrict the rights the Subscriber has as a consumer under the law.

15. Force majeure

15.1. Unikat Flow is not liable for the non-performance or improper performance of its obligations where this is due to force majeure or a fortuitous event within the meaning of the law: unforeseeable and insurmountable events, beyond Unikat Flow's control, which it could not have prevented or avoided through reasonable diligence.

15.2. For the duration of the force majeure event, performance of the affected obligations is suspended. The party invoking force majeure informs the other party without undue delay.

16. Data protection (GDPR)

16.1. The processing of the Subscriber's personal data is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Romanian law.

16.2. Information on the legal bases, purposes, duration of processing, recipients of the data and the rights of data subjects is set out in the Privacy policy, which forms an integral part of these Terms.

17. Governing law and disputes

17.1. These Terms and the contracts concluded under them are governed by Romanian law, including Law no. 365/2002 on electronic commerce, Government Emergency Ordinance no. 34/2014 on consumer rights and Law no. 363/2007 on combating unfair commercial practices. Matters not regulated here are subject to the relevant legal provisions in force.

17.2. Any disputes between the Subscriber and Unikat Flow are settled, as a matter of priority, amicably.

17.3. A consumer Subscriber may use the alternative dispute resolution (ADR) mechanism provided by the Romanian National Authority for Consumer Protection (ANPC), available at reclamatiisal.anpc.ro. (The European online dispute resolution platform, ODR, was discontinued on 20 July 2025 by Regulation (EU) 2024/3228.)

17.4. Failing an amicable settlement, disputes are subject to the jurisdiction of the Romanian courts, subject to the mandatory rules of jurisdiction applicable to consumers.

18. Changes to the Terms

18.1. Unikat Flow may amend these Terms, communicating the change through the App or to the Account's email address, at least 15 days before it enters into force.

18.2. Continuing to use the Service after the date the change enters into force means acceptance of the updated Terms. A Subscriber who does not accept the change may stop automatic renewal, at no additional cost, until that date.

19. Operator identification data

The operator of the Service is:

Name: Unikat Global SRL
Unique registration code (tax ID): RO51320921
Trade Register number: J2025011790001
Registered office: Str. Miron Neagu nr. 25, Sighișoara, Mureș county
Correspondence address: Piața Hermann Oberth 36, Sighișoara, Mureș county
Email: office@unikatflow.com
Phone: 0751 173 930
Website: unikatflow.com

These Terms enter into force on 22.09.2026.